Shipping policy

1. Overview

2. Order Processing and Handling Time

• Processing Window: All orders are typically processed within 1 to 3 business days (Monday through Friday, excluding public holidays) after payment confirmation.
  
  
• Verification: Orders containing high-value items or special promotions may undergo standard verification checks, which can occasionally cause minor processing delays.
  
  
• High-Volume Periods: During major sales events, product launches, or holiday seasons, order processing may take up to 3 to 5 business days.
  
  

3. Shipping Rates and Free Delivery Thresholds

• Free Delivery: We are proud to offer Free Standard Delivery on all qualifying orders over $150 (as prominently featured on our platform).
  
  
• Standard Flat Rate Shipping: For orders below the $150 threshold, a competitive flat-rate shipping fee will be automatically calculated and displayed at checkout.
  
  
• Taxes and Duties: All applicable taxes and shipping fees are clearly shown at checkout before you finalize your payment. There are no hidden charges.
  
  

4. Delivery Timelines and Estimates

• Standard Domestic Delivery: Typically takes 3 to 7 business days depending on your location.
  
  
• Remote or Regional Areas: Deliveries to remote or outer regions may take an additional 2 to 4 business days depending on local courier schedules.
  
  
• Please note that delivery estimates are provided as guidelines only. Vezmora cannot be held liable for unexpected carrier delays, customs holdups, or transit disruptions.
  
  

5. Order Tracking

• Once your order has been packed and dispatched, you will receive a confirmation email containing your unique tracking number and a link to monitor your shipment's real-time progress.
  
  
• If you do not receive a tracking update within 4 business days of placing your order, please reach out to our customer support team.
  
  

6. Incorrect Addresses and Failed Deliveries

• Address Accuracy: Customers are solely responsible for providing complete and accurate shipping information at checkout. If an error is noticed after placing an order, you must contact us immediately.
  
  
• Undeliverable Packages: Vezmora is not responsible for packages that are returned to us due to incorrect addresses, failed delivery attempts due to recipient unavailability, or unclaimed shipments. Additional shipping fees may apply to re-dispatch returned parcels.
  
  

7. Damaged, Defective, or Lost Shipments

• In-Transit Damage: If your package arrives visibly damaged, please note the damage with the courier driver if possible, take clear photos of the packaging and contents, and contact us within 48 hours of delivery.
  
  
• Lost Packages: If your tracking indicates delivery but you have not received your parcel, please check with neighbors or your local delivery depot first before contacting our support team to initiate an investigation with the carrier.
  
  

8. International Shipping

• If international shipping is available for your region, delivery timelines typically range between 7 to 14 business days.
  
  
• International customers are responsible for any applicable customs duties, import taxes, or clearance fees levied by their local government authorities.
  
  

9. Contact Us